Curriculum Vitae

 Aime Del Carmen Metzner González

Dublin, Ireland

+353 83 3813554

Aimetz1487@gmail.com

 

Summary

 

I am currently studying a bachelor’s degree Arts in Business in IBAT College Dublin. I am a highly motivated and progress-focused person with a long-standing background in the industry. I am progressive minded and in tune with new developments in my field. I am a hard-working person seeking an opportunity to work as part of your staff. I have more than nine years of experience in Office Administration in Panamanian companies and four years of experience in Hospitality in Ireland.

 

Skills (Optional)

 

Employment History (Focus on achievements not duties)

 

Eddie Rockets (June 2021 – Present)

·         Shift Manager / Waitron

As shift manager ensuring that the restaurant runs smoothly with more than 200 orders per day. Including be present in the process of hiring and training staff, managing schedules working in team, and ensuring compliance with all food health and safety requirements. responsible for resolving customer complaints and issues, with an average of 5 each month.

As a waitron welcoming and seating more than 100 guests, taking around 300 guest orders per week, communicating them effectively to the kitchen and in addition, memorizing the more than 50 items in the menu and offering recommendations to customers to upsell appetizers, desserts, or drinks.

Pita Pit Ireland (October 2018 – June 2021)

·         Team Leader / Trainer / General Staff.

Knowledgeable and reliable worker with an excellent customer service record, no complaints from customers. Able to function well in a fast-paced, multitasking work environment with more than 50 orders in peak hours. Mindful of and proficient in freshness standards and qualities. Memorizing more than 25 ingredients to made new food recommendations to customers and oversee training new staff.

Sumagraph, S.A. (September 2011 – November 2017)

·         Executive Assistant / Customer Service Officer / Receptionist.

Carrying administrative duties such as filing, typing, copying, binding, scanning etc. Organising travel arrangements for senior managers. Writing letters and emails on behalf of other office staff. Booking conference calls, rooms, taxis, couriers, hotels. Processing expenses sheets and invoices. Covering the reception desk when required. Handling sensitive information in a confidential manner. Resolve administrative problems. Making international and national purchasing for the stock of the company.

Papelera Itsmeña de Panamá S.A. (May 2011 – September 2011)

·         Executive Assistant

Support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices, and procedures. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.

Komex International S.A. (August 2009 –  May 2011)

·         Design Assistant / Customer Service Officer / Receptionist

As a receptionist greeting and welcoming guests and providing them with a positive first impression of the company.  When working as customer service officer I was the person in charge of complaints dealing with more than 30 complaints per week and be in charge of scheduling technicians to visit customers. As a Design Assistant being in constant communication with licensors concerning the stages of production, submitting concepts for approvals, and creating flats and sketches.

 

Education

 

Bachelor of Arts in Business – IBAT College (September 2020 – Today)

Dublin, Ireland

 

General English Course – Delfin English School – IBAT – Liffey College (June 2018 – June 2020)

Dublin, Ireland

 

Bachelor’s degree Maritime and Ports Management – UMIP (March 2011 – December 2016)

Fourth year.

Panamá City, Panamá.

 

 

Further reference available upon request.